Terms & Conditions

Luxe Travel Concierge (“Luxe”) Terms and Conditions of Membership (“Terms” or “Agreement”)


These terms and conditions should be read carefully by the Member they provide the legal framework against which Luxe agrees to provide Services to the Member and to which the Member agrees to be bound.


The use of this website and its contents requires that you be at least 18 years old. “You,” “User,” or “Users” as used herein refer to any individual or entity that accesses and/or utilizes the Site or any of our Services; if the user represents an organization or entity, that organization or entity shall be included.


  • In this Agreement, the following definitions apply:
  • Agreement: these terms and conditions, as amended from time to time by clause
  • Member: a person registered as a member of Luxe.
  • Membership means membership in Luxe.
  • Membership Fees: means the fees payable in respect of Membership notified to Members upon application for and before renewal of Membership.
  • Website: means the website located at luxetravelconcierge.com
  • Services means the concierge and lifestyle management services provided by Luxe to its Members as part of their Membership.


1. Unless Members have created it, all of the content on the Website is the sole property of Luxe, our affiliates, or pertinent third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or is part of this Website, including any content uploaded by Members. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, database rights, and other intellectual property rights. This site does not grant any license or right to use any trademark, logo, or service mark without the owner’s prior written permission, whether by implication, estoppel, or otherwise.

2. The following is restricted to personal, non-commercial use only: retrieval, display, and viewing of the Content on a computer screen.

3. Without the written permission of Luxe Travel Concierge, you are prohibited from reproducing, modifying, copying, distributing, or using any Content for commercial purposes.


4. You may not use the Website for any of the following purposes:

a. in any way that causes, or may cause, damage to the Website or interferes with another person’s use or enjoyment of the Website;

b. in any way that is harmful, unlawful, illegal, abusive, harassing, threatening, or otherwise objectionable, or in violation of any applicable law, regulation, or governmental order; and

c. making, transmitting, or storing digital copies of copyright-protected content without the owner’s Consent.


5. In its absolute discretion, Luxe retains the right to accept or reject any Membership application. Luxe will notify applicants if their membership application has been accepted. Luxe is under no obligation to disclose reasons why it rejected any Membership application.

6. When applying for Membership, you must provide accurate personal information. Failure to do so may result in the invalidation of your Membership and subsequent transactions. It is your ongoing responsibility to provide accurate information, and you must notify Luxe immediately if any of the information you provided in connection with your Membership changes.

7. Your Membership information is private. It is incumbent upon you to ensure that your Membership remains private, except for any personal assistant acting on your behalf, as applicable.


8. We reserve the right to charge fees for access to the Services, as well as any specific new feature or content that we may introduce from time to time.

9. You shall not incur any charges for accessing any services unless we acquire your explicit consent in advance to pay said fees. However, if you decline to pay said fees, you might be denied access to paid services or content.

10. Before you agree to pay, we will inform you precisely what content or services you receive in exchange for fees, as well as the terms and conditions of payment. You agree to pay the fees for any service you sign up for. Any such terms and conditions are incorporated herein by reference.

11. Membership fees are non-refundable. Your Membership fee covers the costs of setting up your membership and is non-refundable under any circumstances.

12. You have the right to cancel your membership until 14 days after the day we accept your membership application (“Cancellation Period”), and we would appreciate it if you would inform us in writing (email is acceptable).

13. If you cancel your membership during the Cancellation Period, you will be reimbursed for your Membership fee or, if paying by direct debit, the Membership Fee paid up to the cancellation date, less deductions for Services provided, until you inform us of your decision to cancel.

14. Luxe reserves the right to cancel or suspend your Membership if it deems necessary. If Luxe cancels your Membership, Luxe will refund the balance of the current annual Membership Fee on a pro-rata basis concerning the unexpired period to which the annual Membership Fee relates. Luxe will cancel any subsequent outstanding payments and the next due payment if you are paying by direct debit (unless the payment is due within 5 business days).


15. Subject to your acceptance of and compliance with this Agreement, Luxe grants you a non-exclusive, non-transferable, revocable limited license to use the Service. Your use of the Service is conditioned upon your compliance with this Agreement; any use of the Service in violation of this Agreement will be regarded as an infringement of Luxe’s copyrights in and to the Service. ANY BREACH OF THIS AGREEMENT WILL RESULT IN THE TERMINATION OF YOUR ACCESS TO OUR SERVICES.

16. Any new features or services that are added, at our sole discretion, shall also be subject to this Agreement. Luxe may change, modify, suspend, or discontinue any aspect of the Service at any time Such change, modification, suspension, or discontinuation can be for any reason and is not limited to your breach of this Agreement. Luxe may also impose limits on certain features or restrict or prohibit your access to parts or all of the Service without notice or liability. You agree to be bound by any rules associated with third-party applications or tools used within the Service.


17. You expressly agree that use of the service is at your own risk and is provided on an “as is” basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of non-infringement, merchantability or fitness for a particular purpose (except only to the extent prohibited under the laws applicable to terms of use with any legally required warranty period to the shorter of thirty days from first use or the minimum period required). Without limiting the foregoing, neither the company nor its affiliates or subsidiaries, nor any of their directors, employees, agents, attorneys, third-party content providers, distributors, licensees, or licensors, nor anyone who has been involved in the creation, production, or delivery of the service (collectively, “Luxe Travel Concierge Parties”) warrants that the service, including the information made available through the service, will be uninterrupted, uncorrupted, accurate, reliable, complete, current, timely, or error-free, that defects will be corrected, or that the pages or the server that makes the service available are free from viruses, worms or other harmful components.

18. Regardless of whether Luxe Travel Concierge Parties are aware of the possibility of such damages, they will not be liable for any direct, indirect, incidental, special, exemplary, or consequential damages, personal injury or wrongful death, lost or anticipated profits, lost data, or business interruption. If a court of competent jurisdiction finds the foregoing exclusion of liability to be unenforceable, the parties agree that they will not be liable to you for more than one hundred dollars.

19. Any harm or damage caused by using the Service or not being able to, up to the fullest extent allowed by law, is not the responsibility of Luxe. This includes any claims for breach of warranty, breach of contract, tort (including negligence), or any other action in any jurisdiction.


20. You forever release, discharge, and covenant not to sue the Luxe Travel Concierge Parties from any liability, claims, actions, and expenses that may arise in connection with the use of the Service, whether caused by the Luxe Travel Concierge Parties’ negligence or otherwise. In other words, you agree that you will not be able to sue the Luxe Travel Concierge Parties if anything happens to you, your personal information, any individuals you provide access to for the Service, or your property in connection with the use of the Service or as a result of the Service. You agree that the provisions in this paragraph will survive any termination of your account(s), the Service, or this Agreement.


21. You agree at all times to indemnify, defend, and hold harmless the Luxe Travel Concierge Parties from any claim, causes of action, damages, liabilities, demands, costs, and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your use or misuse of the Site or Services, your breach of this Agreement or the documents they incorporate by reference, or your violation of any law or the rights of a third party.


22. The law of England and Wales shall govern and interpret this Agreement, and the English and Welsh courts shall have exclusive jurisdiction over all disputes arising under the Agreement, including non-contractual disputes or claims.


23. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.


24. This Agreement shall take effect and be binding upon the member and Luxe upon acceptance by Luxe of your Membership application. These Terms shall be applicable for the duration of your Membership and shall only cease to have effect upon the expiry or termination of your Membership.


25. You may not transfer any of your rights under this Agreement to any other person. We may transfer our rights under this Agreement where we reasonably believe your rights will not be affected.

26. Privacy and Data Protection: The Services and your Membership are subject to Luxe’s privacy policy, incorporated into this Agreement by reference and set out at the following web address: <weblink> which applies at all times concerning any data that we collect from you.

27. Variation: This Agreement may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

28. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement, and no third party will have any right to enforce or rely on any provision of these terms and conditions.

29. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

30. Questions about the Terms and Conditions should be sent to us at [email protected].