INTRODUCTION
Luxe Travel Concierge is committed to maintaining the privacy, confidentiality, and accuracy of your Personal Data. This Privacy Policy explains how and for what purpose we use the information collected about you through our membership, when you visit our website, or otherwise interact with our associated concierge services.
By accessing our website and using any of our services, you are agreeing to be bound by this Privacy Policy concerning the information collected about you in connection with Luxe Travel Concierge Service.
WHAT INFORMATION WE COLLECT
We collect information that you both knowingly and actively provide us when using or participating in any of our services and promotions, as well as any information automatically sent by your devices in the course of accessing our website or when you correspond with us.
The different data we may collect, use, store, and transfer about you have been grouped as follows:
- IDENTITY DATA. First name, maiden name, last name, username, or similar identifier, marital status, date of birth, and gender
- CONTACT DATA. Billing address, delivery address, email address, and telephone numbers
- FINANCIAL DATA. Data relating to your means and methods of payment, such as your bank account and payment card details
- MARKETING AND COMMUNICATIONS DATA. This includes your preferences about whether or not you want to receive marketing from us and our third parties and also your communication preferences.
- TRANSACTION DATA. This includes details about our payments to and from you and other details of products and services you have purchased from us.
- TECHNICAL DATA. This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting, and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- PROFILE DATA. Data about your membership identification number, purchases and orders you have made, as well as your interests, feedback, preferences, and survey responses.
- USAGE DATA. This includes information about how you use our website, products, and services.
- AGGREGATE DATA. We may also collect, use, and share Aggregate Data that pertains to statistical or demographic data for any purpose. Said data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used by this privacy notice.
We may also collect any Special Categories of Personal Data about you (such as dietary requirements and medical conditions) if required for services being provided.
HOW DATA IS COLLECTED
We use different methods to collect data from and about you through the following methods:
DIRECT INTERACTIONS
Contact, Finance, and Profile Data through forms you filled up or your correspondence with us by phone, email, post, or otherwise. This includes data you provide when you book a travel service, subscribe to our newsletter, request marketing materials to be sent to you, respond to our survey, or your comments and feedback
AUTOMATED TECHNOLOGIES AND INTERACTIONS
When you access our website, we may automatically collect your data using cookies, server logs, and other similar technologies. Please see our cookie policy for further details.
THIRD PARTIES
We may obtain personal data concerning you from third parties, including from:
- Technical Data from analytics such as Google based outside the EU and US;
- Travel services or hotel accommodations that are inquired about or booked and their intermediaries;
- Credit, fraud, identity, and other searches we may need to undertake, including searches with public records and regulatory and private organizations;
- Identity and Contact Data from any business or organization you are associated with
HOW DATA IS COLLECTED
We only collect and use your personal information when we have a legitimate reason for doing so. Most commonly, we will use your personal data in the following circumstances:
- To provide you with information, products, and services that you request from us.
- To provide you with notices about your account, including expiration and renewal notices.
- To comply with a legal, business, or regulatory obligation.
- To carry out our contractual obligations and enforce our rights arising from any contracts entered into between us, including billing and collection
- To notify you of any changes to our website, products or services
- To allow you to participate in any features on our websites
- To provide customer care and support.
- For any other purpose with your consent
USE OF COOKIES
Anytime you visit our website, we use “cookies” to collect information about you and your activity across our platform. This helps us to provide you with a better experience when you use the website and allows us to improve it.
You can choose to refuse all cookies or indicate when a cookie is being set, allowing you to have the option whether to accept it or not. However, disabling or deleting cookies may negatively impact your user experience with our site.
THIRD-PARTY LINKS
This Privacy Policy does not apply to any products, websites, content, or services that are offered by Third Parties, which are governed by their respective privacy policies.
DATA SHARING PRACTICES
Your information shall not be publicly shared nor given to a third party without your consent. We will only disclose personal information for the following purposes:
LEGAL DISCLOSURE
In instances where we are required to do so to comply with a warrant or administrative request, a court order, applicable statute, regulation, subpoena, or other valid legal processes.
We may also disclose personal information where we believe it is necessary to bring legal action for violation of our Terms of Service, to detect fraud, for assistance with a delinquent account, as evidence in litigation in which we are a party, or to protect the safety and security of our company and the general public.
SERVICE PROVIDERS
We may require professional services from individuals and companies to help us provide specific services related to our business, such as independent contractors, vendors, and suppliers. We may also require third-party service providers to help us with other services such as hosting and maintaining our website, providing payment processing and fraud screening, data analysis, and developing applications for our website and platforms, email services, and marketing enrichment services.
These professional service providers are required to take the appropriate security measures to protect your data in line with our policies. Where your data is shared with third parties, we will seek to share the minimum amount necessary.
BUSINESS TRANSFERS
We reserve the right to transfer all personal data in the event of a sale, merger, or transfer of all or substantially all of the assets of the company or any of its affiliates. Our affiliates’ use of your personal information will be per the terms of this Privacy Policy.
DATA RETENTION POLICY
We will only retain your personal data for as long as necessary to fulfill the purposes of use, including legal, accounting, or reporting requirements.
In some circumstances, we may anonymize your personal data (so it can no longer be associated with you) for research and statistical purposes. In this instance, we may use this information indefinitely without further notice to you.
RIGHT OVER YOUR DATA
You have certain data protection rights concerning the personal data we hold about you. Luxe Travel Concierge takes reasonable steps to allow you to amend, collect, delete, and/or limit the use of your personal data.
If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- You have the right to have your information rectified if that information is inaccurate or incomplete.
- You have the right to object to our processing of your personal data.
- You have the right to request that we restrict the processing of your personal data.
- You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- You also have the right to withdraw your consent at any time when we relied on your consent to process your personal data.
WHERE YOUR DATA IS STORED AND SENT
We have manual and electronic data storage. All electronic data will be stored in secure servers, while manual data will be stored in our offices. Your personal data may be transferred under the following circumstances:
- In order for us to perform our obligation to provide you with our products and services, we may need to transfer your personal data outside of your country to countries where we have different branches, or to countries where a supplier is needed to fulfill your request. These countries may not have the same data protection laws as the country where you initially provided the information. When we transfer or disclose your information, we will protect that information as described in this Privacy Policy; and
- When we transfer your personal data outside of the country in which you are based, we put forth appropriate safeguards to cover transfers of your personal data, such as signing standard clauses/data protection clauses, or any applicable data protection clauses applicable to that country.
DATA BREACH PROCEDURES
In case of a data breach, we shall inform you within 24 hours by email from the moment the data breach is discovered. The email will contain information on the type of breach, and what risks are involved for the safety of your data.
CHANGES TO THIS POLICY
We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes
CONTACTING US
If you have any questions about our Privacy Policy or about how we process your personal data, including any requests or complaints, please contact us by e-mail at: [email protected].
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.